FAQs

What is the difference between a standard checkout with ShipperHQ and ShipperHQ’s Enhanced Checkout?

The standard ShipperHQ checkout lets you display accurate shipping rates, delivery dates, and custom shipping options based on your rules. It works within your platform’s native checkout flow.

Enhanced Checkout replaces the default shipping section with a fully customizable interface. It gives customers more control and visibility, including:

  • Date and time slot selectors
  • Interactive calendar display
  • In-store pickup with map-based location selection
  • Separate delivery options for mixed carts and preorders

Enhanced Checkout is designed for enterprise merchants who want to create a more personalized, intuitive, and conversion-focused checkout experience.

Which plans & platforms is ShipperHQ’s Enhanced Checkout feature supported on?

Enhanced Checkout is available to merchants on ShipperHQ’s  Enterprise plan.  It’s supported on Shopify Plus, Adobe Commerce, Magento, and BigCommerce.

Some advanced features such as LTL accessorials, address type selectors, and custom carrier fields, may have limited support on BigCommerce and Shopify Plus.

Split shipping is supported on Shopify Plus but is not currently available on BigCommerce.

If I'm already using ShipperHQ on BigCommerce can I switch to Enhanced Checkout?

Yes, for merchants who are already using the standard ShipperHQ integration with BigCommerce, a migration path is available to move to Enhanced Checkout without losing your existing configuration.

Can custom theming be applied to Enhanced Checkout on Magento 2/Adobe Commerce?

Yes, there are several ways to apply custom theming to Enhanced Checkout to better fit the style of your site. This can be done through a combination of field translations and custom CSS style overrides.

Can Enhanced Checkout on Magento 2/Adobe Commerce be used with PWAs?

Yes, the architecture of Enhanced Checkout is built in such a way to make it possible to integrate into Progressive Web Apps (PWAs).

Can customers choose delivery dates and time slots at checkout?

Yes. Customers can choose an exact delivery date and, on supported platforms, select specific delivery time slots using an interactive calendar at checkout.

This added flexibility is especially useful for high-value or perishable goods, ensuring they arrive when the customer is available to receive them. It also creates a smoother, more reliable checkout experience.

Does Enhanced Checkout support preorders and in-stock items in the same cart?

Yes. Enhanced Checkout supports separate delivery methods, shipping costs, and delivery dates for preorder and in-stock items within a single cart.

This gives shoppers full visibility into how and when each item will arrive, reducing confusion and helping you increase order value.

What data is available through Shipping Insights in Enhanced Checkout?

Shipping Insights provides detailed order-level shipping data to help streamline fulfillment. You can view:

  • Carrier, service, and shipping cost breakdowns
  • How the order was packed, including package configuration with visual diagrams
  • The dispatch date needed to meet the promised delivery date
  • Shipping origin and method used for each shipment

This data integrates with your OMS or ERP, so your fulfillment team can pack, ship, and deliver on time with fewer errors.