Our Story
Letter from the CEO
“I never set out to start a company. My journey into ecommerce began at home—supporting my husband’s small business and experiencing firsthand just how demanding online retail can be. I learned quickly that small changes could create huge successes or painful failures, and that merchants deserved tools built by people who truly understood their challenges.
Back in 2008, merchants started reaching out to me for help. I responded because people needed solutions, not because I planned to build a global shipping platform. But as I wrote the first lines of code, supported customers directly, and built custom solutions one by one, ShipperHQ slowly took shape. Even now, I still feel that same drive: I want to help people—but I also carry the responsibility of providing stability for my family, my team, and the merchants who trust us.
Over the years, ShipperHQ has grown into a company that serves major retailers across the U.S., UK, and beyond. We know shipping is critical, and we take that responsibility seriously. We innovate daily to make merchants’ lives easier. I wish we could do more—and faster—but I promise you, we are trying. As CEO, I can’t be on every client call anymore (though I’d love to), because someone needs to steer the ship. And as a technical founder—yes, a female programmer—I spend much of my time focused on building better solutions that move the industry forward.
A few years ago, as we grew, we realized it was time to put on paper the principles that had guided us since day one. Many companies publish values, but for us—bootstrapped, profitable from day one, and founder-owned—they mean something deeper. These values shape every decision, every hire, every product discussion, and every interaction we have. And they came not just from me, but from the team who lives them every day.
These values are personal to me, but they belong to the entire team. They reflect how we build, how we communicate, and how we serve merchants around the world.
If you’re considering joining ShipperHQ—whether as a team member or a merchant partner—I want you to know this: we care deeply about what we do and who we do it for. This company was built on honesty, empathy, and responsiveness, and those principles will continue to guide us as we grow.
Thank you for taking the time to read my story. I hope you’ll become part of it.”
Always Responsive
Being responsive is fundamental to who we are. Whether it’s support, a partnership question, or a new inquiry, we show up. If you ever feel we’ve fallen short, reach out to me personally—I’ll sort it.
Unflinchingly Honest
I’ve always preferred things in black and white—no fluff, no jargon, no empty promises. Honesty saves time, builds trust, and gets things done. We don’t say we can do something unless we can. We’d rather under-promise and over-deliver, and because we’re not beholden to investors, we’re free to do exactly that.
Focused Innovation
I love technology, but only when it solves real problems. We innovate quickly, but with purpose. No games, no ego—just real merchants and real challenges. Our work should move ecommerce forward, not distract from what matters.
