Simplified eCommerce Returns

Thousands of brands trust ShipperHQ

Are return costs eating into your profits?

The average retailer loses 15% of sales revenue from returns. This figure can double post-holidays.

ShipperHQ helps you recover lost revenue from returns.

Lower costs and boost revenue

Recover returns costs by giving customers the option to pay upfront for returns shipping. Get added revenue when customers select the returns option but keep their purchase.

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ShipperHQ handles our complex shipping rules with ease and allows us to minimize our shipping costs which in turn saves our customers money on their ecommerce orders.”

Wave McFarland, President, The Woolery

Choose how to handle returns for different customer segments

Manage returns differently for different customer groups. For instance, you can charge repeat returns offenders upfront, while offering free returns to loyalty members.

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Have been using Shipper HQ for over 8 years now. We couldn't run our business without it.”

Northwest Guitars

Offer any added service you want

The returns feature is entirely customizable. That means you can use it to add a surcharge for any optional service you offer. Offer giftwrapping, liftgate delivery, or anything specific to your business.

FAQs

How does ShipperHQ help with ecommerce returns?

ShipperHQ lets you offer an optional return shipping method at checkout, so customers can pre-pay for return costs. You can apply this as a surcharge to specific shipping methods and have it included in the shipping total shown at checkout.

This helps you recover return-related costs, reduce margin loss, and set clear expectations for your customers.

When is paid return coverage a good option for my online store?

Offering paid return shipping is a good fit if returns are hurting your profit margins or you sell products with high return rates. For example:

Apparel brands can use it to recover return shipping costs.
Electronics or home goods brands can use this option to cover the restocking costs incurred by bulky items.

Does ShipperHQ’s Returns feature manage returns and exchanges, or does it only offer the option to pay for return shipping?

ShipperHQ does not manage the return or exchange process for online orders. It only lets you offer return shipping or other optional surcharges at checkout, so customers can pay for return costs up front.

For full return management workflows like label generation or exchanges, you can integrate with third‑party solutions such as Loop or Happy Returns.

Can I offer the return shipping option to some customers while restricting it for others?

Yes. You can control who sees the return shipping option at checkout based on customer group. That lets you offer paid returns to some segments while providing free returns to others.

What happens if a customer selects return coverage but never makes a return?

If a customer chooses return coverage and then does not make a return, the surcharge stays with you. This effectively increases revenue and helps cover the risk and cost associated with managing returns.

Does the return shipping option work with free shipping or in-store pickup carrier?

No. The return shipping feature does not work for free shipping and in-store pickup carrier setups.

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