Give customers delivery promises they can trust

ShipperHQ’s Date & Time feature lets you control how estimated delivery dates are shown at checkout by applying custom rules based on your specific logistics and fulfillment setup.

You can adjust delivery dates based on multiple factors like:

• Lead times: Set prep time based on origin, product group, or carrier
• Cutoff times: Define daily order cutoff times by location
• Blackout dates: Block non-production or non-shipping days like holidays
• Max transit time: Limit how long a shipment can be in transit (helpful for perishables)

The platform supports live rates from 50+ parcel and LTL freight carriers, including UPS, FedEx, USPS, and Canada Post, as well as custom table rates.

Showing estimated delivery dates gives customers clarity on when their order will arrive, which builds trust and improves the overall shopping experience.

Here’s why it matters:

• Fewer support tickets: Clear delivery info reduces “Where’s my order?” questions
• Higher conversions: 62% of shoppers care more about when their order will arrive than how fast it ships
• Better handling of perishables: Set time-in-transit limits to ensure fresh delivery

• Stronger experience: Accurate delivery dates give your checkout the polish shoppers expect from top-tier retailers

Yes. ShipperHQ lets you set cutoff times, lead times, and blackout dates for each carrier and fulfillment location. This allows you to show accurate same-day or time-sensitive delivery dates at checkout that match your real-world operations.

For example, Clean Eatz Kitchen uses ShipperHQ to provide dependable delivery estimates for perishable meal shipments. By setting time-in-transit limits and aligning delivery windows with fulfillment cutoffs, they ensure food arrives fresh and on schedule. This helped them save $200K on product resends and boosted customer retention by 25%.

Yes. You can assign lead times to your custom table rate methods so ShipperHQ can calculate delivery estimates for table rate carriers the same way it does for live carrier rates.

You can offer UPS Saturday delivery by enabling the Date & Time feature in ShipperHQ and selecting eligible UPS methods like Next Day Air or 2nd Day Air. Set Saturday as the only delivery day in your carrier’s settings to ensure those options appear when available.

Note that Saturday delivery only shows at checkout if UPS supports it for the shipping address. For full setup instructions, see the UPS Saturday Delivery help doc.

The estimated shipment date is the date your order is expected to leave the warehouse or fulfillment center. The estimated delivery date is when the order is expected to arrive at the customer’s address.

In other words:

• Estimated shipment date = when the order is packed and handed off to the carrier
• Estimated delivery date = when the order is expected to reach the customer

The time between these dates depends on factors like order processing time, carrier service level, destination, and any holidays or blackout dates.