Have a question about ShipperHQ? This is the right place to start. Find the answers you need from our robust knowlege base, or reach out directly to our responsive team members.
15511 Hwy 71, Ste 110 #116
Bee Cave, TX 78738
(contact for physical office address)
VAT Number:GB 101 5861 48
(+44) (0)1722 446240
Matrix House12-16 Lionel RoadCanvey IslandEssex SS8 9DE
Visit our help docs where you will find everything you need to manage your customer shipping experience from top to bottom.
Learn how to connect ShipperHQ with your platform and see what’s possible.
Explore common shipping scenarios and learn how to customize ShipperHQ.
Follow our step-by-step guides for help configuring every aspect of ShipperHQ.
Begin by signing up here for a free 15 day trial. You'll have access to all the features of the Standard plan. You can transfer to a paid plan at any point right from your ShipperHQ dashboard.
For some eCommerce platforms you'll need to download and install an extension on your site. On others it
may be as simple as enabling an app. When you sign up you'll be given instructions and access to our
support team to help you get set up.
If you haven't set up billing your account will be deactivated but you'll still have access to log in and
set up billing to reenable your account. Your settings will be saved for at least 30 days if you wish to
re-activate. After 30 days of inactivity your account may be deleted. You can reactivate your account
whenever you'd like before that point by logging in and setting up billing.
When signing up for a ShipperHQ plan, you are given the option to pay monthly or annually. On our Essentials, Standard and Advanced, you have the option to cancel at any time. However, we do not provide a refund if you decide to cancel before your next auto-renewal period. Standard and Advanced plans require a 12-month commitment. If you are an Enterprise user, contracts are written on an individual basis.
Some platforms don't currently support the functionality needed to support certain features. We're
actively working with all of our supported platforms to encourage them to make this functionality
available so that merchants on every platform can benefit from ShipperHQ's full feature set.
to see all of the carriers we integrate with.
If you don't see a carrier listed, please contact us!