Bring Transparency to Every Global Checkout
Accurately calculate and collect total landed costs at checkout with ShipperHQ’s Duties and Taxes feature, powered by DHL.
Works with all global carriers.
6,000+ Merchants Worldwide Trust ShipperHQ
Duties & Taxes on Autopilot
Expand globally without the complexity. ShipperHQ automatically calculates duties, tariffs, and taxes – adapting to changing trade policies in real-time so your landed costs stay accurate, no matter what.
Choose DDP or DDU. Collect duties at checkout (DDP) or display estimates (DDU).- No HS Codes needed. You can add HS codes for greater precision, but they’re not required.
- Comply better with global regulations. Scale internationally without legal headaches.
- Avoid getting locked in to a specific carrier. Works with any global carrier – DHL, UPS, FedEx, USPS, and more.
- Ensure reliable and accurate rates with real-time calculations powered by DHL.
Tackle tariffs with shipping rules
With Shipping rules you can add a custom tariff fee at checkout to offset import costs and build customer trust. Book a quick demo to see how easy it is to set up.
Say Goodbye to Costly Global Returns
Did you know that nearly half of customers who are charged unexpected duties or taxes after checkout refuse delivery?
- Prevent unexpected fees by displaying and collecting total landed costs upfront.
- Reduce international returns with transparent pricing.
- Kick up delivery success rates by ensuring all duties and taxes are paid for or displayed at checkout.
“We have been able to tailor our shipping methods to our needs for both domestic and international orders, which makes our shipping process smoother and more streamlined.”
Tim Bombeli, Project Manager, MakingCosmetics
Deliver a Better Experience for Customers Everywhere
Build trust across borders with a smooth, transparent checkout.
- Increase repeat purchases by preventing surprise fees and delays.
- Drive more positive reviews and prevent negative ones.
- Decrease support burden with fewer customer service inquiries about import fees.
- Improve conversions by displaying total costs clearly – no hidden fees.
FAQs
How do I accurately calculate cross-border duties and taxes at checkout?
ShipperHQ Duties and Taxes, powered by DHL's global duty and tax engine, calculates duties, taxes, and import fees in real time at checkout. It works with any carrier you use and covers 200+ countries, updating automatically as tax rules change with no configuration required from you.
You can choose to collect duties upfront so customers see the full landed cost before placing an order, or display them as an estimated amount the customer will owe on delivery.
Book a demoCan I choose whether duties and taxes are collected at checkout or paid on delivery?
Yes. ShipperHQ’s Duties & Taxes feature gives you control over how duty and tax calculations are handled at checkout. You can choose between:
- Delivery Duty Paid (DDP): Duties and taxes are calculated and collected at checkout, so the customer pays the full landed cost upfront.
- Delivery Duty Unpaid (DDU): You display an estimate at checkout, but the customer is responsible for paying duties and taxes upon delivery.
This allows you to align the checkout experience with your business model and your customers' expectations.
What is landed cost, and why is it critical for international checkout conversion?
Landed cost is the total price of an international order, including product cost, shipping, import duties, taxes, and any applicable fees. ShipperHQ shows this at checkout so customers know exactly what they will pay before placing an order.
Without landed cost visibility, customers often abandon carts when they cannot see the total, or refuse delivery when unexpected import charges arrive. Showing the full cost upfront improves conversion and reduces returns.
ShipperHQ supports both DDP (duties collected at checkout so the buyer pays nothing extra at delivery) and DDU (duties displayed at checkout but collected by the carrier at delivery). The Duties & Taxes feature is powered by DHL eCommerce and works with any carrier.
Do I need HS codes for the Duties and taxes feature?
No. HS codes are not required to use ShipperHQ's Duties and Taxes feature. You can get started without them.
That said, adding HS codes for your products significantly improves calculation accuracy by helping classify items correctly for customs. The more product detail you provide, the more precise your duty and tax estimates will be.
How do HS codes help prevent over- or under-collecting on duties?
HS codes improve duty and tax accuracy by allowing ShipperHQ to pass product-specific classifications to DHL's calculation engine rather than relying on broad category estimates.
Each HS code maps to a specific duty rate by destination country, so assigning product-level codes ensures more accurate landed cost at checkout. Without them, duties are estimated from product descriptions alone, which can lead to over- or under-collection. A default fallback HS code can be configured at the store level to cover products without individual codes assigned.
HS codes are optional but recommended, particularly for categories with high or variable duty rates like electronics, textiles, or food. Final duty amounts may still vary based on customs assessment at the border.
What carriers and eCommerce platforms are compatible with ShipperHQ's Duties & Taxes feature
ShipperHQ’s Duties & Taxes feature, powered by DHL eCommerce, is carrier-agnostic and works with any international carrier. You can use it with a wide range of providers including UPS, USPS, FedEx, DHL, and other international carriers, across shipments to over 200 countries.
Duties & Taxes is available for merchants on all major platforms including Shopify, BigCommerce, Adobe Commerce and Magento. If you're on a custom or less-common platform, you can also integrate it using ShipperHQ’s SDK kit.
Which ecommerce platforms support the Duties and Taxes feature?
ShipperHQ Duties and Taxes, powered by DHL's global duty and tax engine, calculates duties, taxes, and import fees in real time at checkout. It works with any carrier you use and covers 200+ countries, updating automatically as tax rules change with no configuration required from you.
You can choose to collect duties upfront so customers see the full landed cost before placing an order, or display them as an estimated amount the customer will owe on delivery.
ShipperHQ's Duties and Taxes feature is supported on the following platforms:
- Shopify
- BigCommerce
- Magento 1 and Magento 2
- Adobe Commerce
All supported platforms display duties and taxes at checkout. HS code setup and billing configuration vary by platform, so check the setup guide for your specific platform before enabling.
WooCommerce is not currently supported for this feature.