Simplified eCommerce Returns

Thousands of innovative brands trust ShipperHQ

Are return costs eating into your profits?

The average retailer loses 15% of sales revenue from returns. This figure can double post-holidays.

ShipperHQ helps you recover lost revenue from returns.

Lower costs and boost revenue

Recover returns costs by giving customers the option to pay upfront for returns shipping. Get added revenue when customers select the returns option but keep their purchase.

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ShipperHQ handles our complex shipping rules with ease and allows us to minimize our shipping costs which in turn saves our customers money on their ecommerce orders.”

Wave McFarland, President, The Woolery

Choose how to handle returns for different customer segments

Manage returns differently for different customer groups. For instance, you can charge repeat returns offenders upfront, while offering free returns to loyalty members.

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Have been using Shipper HQ for over 8 years now. We couldn't run our business without it.”

Northwest Guitars

Offer any added service you want

The returns feature is entirely customizable. That means you can use it to add a surcharge for any optional service you offer. Offer giftwrapping, liftgate delivery, or anything specific to your business.

FAQs

What can I do with the ShipperHQ Returns feature?

Offset return costs by giving customers the option to pay for return shipping upfront at checkout. Additionally, you can use this feature to add optional service charges, like gift wrapping or liftgate delivery, that are included directly in the shipping total.

Who can use the Returns feature?

The Returns feature is available to merchants on ShipperHQ’s Advanced and Enterprise plans and works across all eCommerce platforms supported by ShipperHQ.

Does ShipperHQ’s Returns feature manage returns and exchanges?

No, ShipperHQ’s Returns feature does not directly handle the return or exchange process itself. Rather, it allows merchants to recover the cost of return shipping by offering customers the option to pay for returns upfront at checkout. ShipperHQ integrates with Returns solutions such as Loop and Narvar.

How does the returns option appear to customers at checkout?

When enabled, customers see an additional, labeled shipping rate option that includes the cost of return shipping or any optional service you choose to offer. For example, a merchant can label this as “UPS Next Day Air with Return Shipping,” making it clear that the shipping option includes return costs.

Can I offer the returns option to some customers and restrict others from seeing it?

Yes, the Returns feature allows you to show return shipping options selectively. You can target specific customer groups, carriers, or shipping methods, allowing you to display the return cost for certain customers while offering free returns to others.

How does the Returns feature help manage return costs?

By allowing you to charge a surcharge upfront for return shipping, this feature helps you recover the costs associated with returns, protecting your profit margins. Merchants can add a custom flat rate that covers returns, preventing return costs from eroding revenue.

How can this feature be used for other services besides return shipping?

Beyond return shipping, the Returns feature can apply surcharges for other optional services like gift wrapping or liftgate delivery. This flexibility lets you offer customers a range of added services, bundling the cost directly into their shipping options at checkout.

Do customers expect free returns?

Businesses must balance consumer demand for free returns with the business need to operate a profit. By offering an optional paid return shipping option, you can simplify the returns process while balancing profitability, especially for high-return customer groups or low-margin items.

Lower the cost of ecommerce returns