Offer In-Store Pickup to Your Customers
Sell more, save more: Offer a free & fast fulfillment option that satisfies customers while preserving profit.
Grow Your Customer Base
Beat cart abandonment and recover lost sales by delivering a convenient and cost-effective fulfillment option.
Gain a Competitive Edge
87% of retailers have a BOPIS option, and among shoppers, it’s the third most popular fulfillment method. Stay ahead of the curve: Offer shoppers more choices and control with store pickup.
“We were very thankful for the opportunity to get in-store pickup up and running so quickly. It allowed us to recover almost a third of our sales. We delighted our customers with the experience and made them very happy.”
Melanie Nardozzo, Marketing Director, Gertrude Hawk Chocolates
Save on Shipping Costs
Eliminate shipping fees for you and your customers with in-store pickup.
No Brick and Mortar? No Problem
Take advantage of our partnerships with UPS® and FedEx®. You can use our store pickup feature and offer an alternative pickup option at checkout via FedEx Hold at Location or UPS Access Point stores.
“The ShipperHQ team was amazing in sending me info on how to set up in-store pickup. It is incredible to me how quickly they helped me and how quickly I was able to add this feature to my website. They helped shift my business in a matter of hours to comply with urgent business changes.”
Richard Golden, VP Marketing, Tech and Operations, Marv Golden Pilot Supplies
Get Started Immediately
We’re set up to power whatever carriers or business logic that makes sense for your business.
Show Multiple Locations
Display multiple pickup locations to customers or limit which pickup locations customers see based on distance.
Show Store Hours
Set expectations by displaying when items are available for pickup based on store hours.
Deliver a User-Friendly Experience
Show customers a map of the exact pickup location at checkout via Google Maps. (Available for Adobe Commerce and Magento)
No physical storefront required
Offer local pickup with UPS® and FedEx® pickup locations.
Set Pickup Dates and Times
Allow shoppers to select a pickup date and time slot. (Available for Adobe Commerce, Magento, & Zoey. Requires Date & Time advanced feature)
Frequently Asked Questions
Which ecommerce platforms does ShipperHQ's in-store pickup feature support?
The in-store pickup feature works with all major ecommerce platforms.
You can easily configure pickup locations, availability rules, and messaging directly in ShipperHQ, without any custom dev.
How is ShipperHQ’s in-store pickup better than what my ecommerce platform offers?
Most ecommerce platforms offer only basic pickup options, with little flexibility or control. ShipperHQ is built for merchants who need more advanced logic and a better customer experience.
You can:
- Set up rules to show pickup only at selected store locations
- Control which products or customer groups are eligible to show the pickup option
- Offer a calendar option so shoppers can choose their preferred pickup date and time
- Configure custom instructions for each store, including hours, directions, or contact info
Can I limit store pickup to certain locations or products with ShipperHQ?
Yes. ShipperHQ lets you control which store locations offer local pickup and which products are eligible. In fact, you can restrict certain items to be store pickup only. Read this help document for more details.
Does ShipperHQ support notifying customers when their order is ready for pickup?
No. ShipperHQ only manages showing pickup options at checkout, but order notifications to customers need to be handled by your ecommerce platform or other tools in your tech stack.
Can customers checkout with both pickup and delivery items in the same order?
Yes. ShipperHQ supports letting shoppers checkout with both in-store pickup and home delivery items in the same cart.
However, this depends on whether your ecommerce platform supports split fulfillment at checkout. If it does, ShipperHQ will apply the correct logic to each part of the order so customers can complete checkout in one transaction.
How does offering store pickup help reduce cart abandonment?
It helps reduce cart abandonment by solving two common checkout issues: high shipping costs and long delivery times.
Offering a free, fast pickup option makes it more likely that customers will complete the purchase.