The quality speaks for itself...Once you get a pair, you can really see and feel the difference compared to other brands.Brian AndrewsEcommerce Manager, Moxi Roller Skates
For skaters by skaters
Moxi Roller Skates is a California-based company that was founded around the community culture of skating. Founder Michelle “Estro Jen” Steilen works to connect with members of the skating community through skate camps, cultivating an audience of like-minded skating enthusiasts. The skates come with more than just a community though. Each pair of Moxi Roller Skates is manufactured with high-quality materials. This is what sets them apart.
The perfect storm
At the start of the 2020 pandemic, Moxi skates knew it needed to improve its ecommerce offering. Like many other online sellers in the recreational activity sector, the brand saw a massive uptick in sales as stay-at-home orders took hold.
A perfect storm of high demands, supply chain delays, and unclear fulfillment timelines resulted in frustrated customers. To better serve the growing skating community, the brand replatformed from Shopify to Shopify Plus and integrated with ShipperHQ.
After replatforming to Shopify Plus, Moxi Skates gained the commerce capabilities and customization needed to create unique buying experiences. However, the brand still faced one major problem: inaccurate and unreliable shipping rates.
Improved shipping rates and options
In hopes of lowering shipping costs and improving its bottom line, Moxi Skates turned to ShipperHQ for improved rating accuracy.
“We would have rates that would be drastically incorrect, upward and downward – so we would be taking the loss on shipping,” said Andrews.
Before ShipperHQ, Moxi Skates was regularly undercharging customers by 50%. Essentially, they were stuck with the other half of shipping costs.
The full-service solution
By pivoting to use ShipperHQ’s Dimensional Packing feature, they dramatically increased rating accuracy, significantly lowering their shipping losses.
With Dimensional Packing, they can utilize incremental packaging, which automatically directs items to the next size box if they don’t fit into a default box. The feature also led to the brand utilizing poly mailers. These mailers reduced the cost of shipping on their apparel and protective gear.
With ShipperHQ, the brand was able to implement its own Shipping Rules and Dimensional Packing Rules. Now, using the Best-Fit Algorithm, the platform pulls rates that are much more accurate and reliable.
Key features utilized
- Shipping Rules
- Dimensional Packing
- Multi-Origin Shipping
“Working with ShipperHQ has been awesome. Coming from a customer service background, I look for that in any of the tools we use,” said Andrews.
Even when it comes to problem solving, he's had great success in working with ShipperHQ's Account Management team.
Shipping Rule Win!
Moxi Roller Skates gained control over shipping options shown at checkout. If a customer uses a P.O. Box as a shipping address, UPS would be hidden as a carrier method to avoid added shipping fees.