Introduction
The rapidly growing CBD company
cbdMD is a quickly scaling, Charlotte-based company that delivers high quality CBD products directly to their consumers. They needed a shipping partner to support their expanding business, so they chose to partner with ShipperHQ to meet their complex requirements and help navigate the regulatory environment of CBD shipping.
ShipperHQ allows us to have that flexibility while keeping a uniform and streamlined shipping experience for the customer.Paul RichManager and Sr. Project Manager, cbdMD
Objectives
Why cbdMD chose ShipperHQ to enhance their shipping options
“We saw a lot of opportunity for us to expand…I don’t think we’d be able to quickly scale and pivot without ShipperHQ.”
cbdMD uses ShipperHQ across their three Magento 2 sites:
Here’s why cbdMD decided to start using ShipperHQ:
- ShipperHQ’s features were able to support their immediate shipping challenges, like offering more carrier options, live rates, and customizable shipping rules.
- ShipperHQ had a robust and flexible solution, which meant they could adjust their strategy as they grew their business.
- They knew ShipperHQ could be flexible with quick changes as new state laws roll in — without delaying their sales process.
- As they continued to scale quickly, they were confident with ShipperHQ’s flexibility and support to grow with them.
cbdMD originally implemented ShipperHQ with their wholesale site, where they used our platform to move from offering only Fedex ground table rates to offering more accurate, live rates to their B2B customers
Once they saw how easy ShipperHQ made their B2B shipping services, they decided to implement our platform on their two retail sites, cbdMD and PawCBD.
Challenges
cbdMD’s main retail challenges
- Offering different shipping options on orders, instead of only free shipping
- Establishing shipping rules for delivery zone restrictions
- Launching their new Delta 9 THC product without delay due to last minute changes in state exclusions
Solution
How ShipperHQ’s features solved these challenges
Key features utilized
- Shipping Groups
- Shipping Rules
- Live Rates
- Additional Carrier Options
When it came time for cbdMD to launch their new Delta 9 THC product, they knew they needed ShipperHQ’s customizable features to ensure flexibility with shipping exclusions and to be quickly adjustable when regulations inevitably change last minute.
Delta 9 THC requires more restrictions when it comes to shipping into specific states. With ShipperHQ, they were able to set up shipping groups and rules for these specific products, as well as create exclusion zones so customers from those banned states wouldn’t even be allowed to put the items in their cart.
Also, with ShipperHQ they didn’t need to spend hours developing the code behind shipping exclusions. Instead, they could set everything up quickly without having to delay the launch of the product.
Shipping Rule Win!
cbdMD offers a 40% US military discount on all their products and with ShipperHQ, they can now set up a specific shipping rule that all orders with APO addresses are automatically shipped via USPS.
