Scaling internationally is an exciting way to grow an eCommerce brand, but it can also be challenging. One of the hardest parts? Managing duties and taxes. Calculations depend on a lot of factors, like where you’re selling, what you’re selling, product classification, customs value, country of origin, and changing trade rules. Getting it wrong means losing money, delaying deliveries, or worse, losing customers.
With tariffs and international regulations constantly shifting, duties and taxes are more confusing than ever. Even experienced teams have to double-check the rules, review product data, and keep up with changing requirements across markets. For eCommerce managers, that creates a real question: how do you calculate and collect duties and taxes at checkout without turning international shipping into a spreadsheet nightmare?
We set out to simplify duties and taxes well before tariffs entered the headlines, and now that mission is more urgent than ever.
Meet ShipperHQ’s new Duties & Taxes feature. Powered by DHL eCommerce, our new feature helps merchants automatically calculate and collect duties and taxes at checkout, giving customers exactly what they want: a smooth, transparent experience from purchase to delivery.
With duty and tax calculations powered by DHL eCommerce, ShipperHQ helps checkout reflect current duty and tax data without manual updates. That means fewer surprises for your team, fewer surprise fees for customers, and a cleaner international checkout experience.
ShipperHQ’s Duties & Taxes feature, powered by DHL eCommerce, helps eCommerce merchants calculate and collect estimated duties and taxes at checkout for international orders.
Instead of waiting until delivery for customers to discover extra costs, merchants can show duties and taxes upfront as part of the checkout experience. That helps reduce surprise fees, failed deliveries, returned packages, and customer support tickets.
The feature is carrier-agnostic, which means duty and tax calculations are powered by DHL eCommerce, but merchants can still use their preferred international carriers at checkout.
ShipperHQ’s Duties & Taxes feature is built for eCommerce merchants who sell across borders and need more control over international checkout costs. It is especially useful if you:
Even before the latest tariffs, global eCommerce wasn’t easy. Over the past year, our team has talked with hundreds of merchants and heard a lot of stories about having to manually calculate duties and taxes across hundreds of markets and product SKUs, getting hit with surprise fees and costly returns, and dealing with unhappy customers who never received their packages. Not fun.
Now imagine being able to automate much of that complexity with accurate duty and tax calculations at checkout, transparent pricing to your customers, and fewer customer support inquiries. That’s what you can do with our Duties and Taxes feature. No more scrambling every time a tariff or regulation changes, no more manual guesswork, and no more unhappy customers getting slapped with surprise fees after they’ve already paid. Just clearer pricing and a smoother customer experience.
ShipperHQ’s Duties and Taxes feature goes beyond basic calculations. Here’s what makes it so powerful:
The duty and tax calculations are powered by DHL eCommerce, but you can use any carrier you want, including UPS, USPS, FedEx, or your preferred international carrier. You’re covered for international shipping across 200+ countries.
The feature uses DHL eCommerce data to calculate duties and taxes at checkout, helping merchants keep pace as tariff and tax rules change. That means fewer manual updates, fewer spreadsheet gymnastics, and a cleaner checkout experience for international shoppers.
Customers see what they owe upfront before they hit “place order.” Not after. This means fewer abandoned carts, fewer returned packages, and way more trust.
Choose between Delivery Duty Paid (DDP) and Delivery Duty Unpaid (DDU), and even customize whether you display the minimum, maximum, or average charge when multiple values are available.
DDP and DDU are two common ways to manage duties and taxes in international shipping. DDP means duties and taxes are paid upfront, so shoppers know the full landed cost before delivery. DDU means the customer may still pay duties and taxes later, usually before or at delivery. Giving merchants control over this choice helps align checkout transparency with their international shipping strategy.
You can use ShipperHQ’s Test Your Rates feature to preview duty and tax calculations before they’re live. Once you’re up and running, you can track your duty and tax estimates through ShipperHQ Analytics.
From established global brands to those just getting started in international sales, ShipperHQ grows with you. Customize the feature to fit your business model and add countries, carriers, or HS codes at your own pace.
Whether you’re already selling internationally or considering new markets, ShipperHQ can help. Our Duties & Taxes feature helps simplify global commerce by turning complex manual tasks into a more automated, manageable checkout workflow. Your customers will thank you, your checkout flow will run smoother, and your business can keep scaling, no matter what happens with international tariffs.
Want to check it out? Request a demo and see firsthand how ShipperHQ’s Duties & Taxes feature powered by DHL eCommerce can help you simplify international shipping without losing money or your sanity.
